# What is dunning? Payment recovery notices and retries

Dunning is the payment-recovery process after a failure, which may include notices and retries scheduled under the configured plan.

The workflow can ask a customer to update a card, retry a payment and eventually end or pause a subscription according to the configured rules.

## Checking the recovery path end to end

A renewal fails and the configured billing plan schedules a retry and sends a notice. The operator checks whether the retry is pending, succeeded or the subscription ended before changing access; timing and notices depend on provider settings and the publisher’s terms.

## Dunning does not decide access by itself

When a reader supplies a new card, confirm that the failed subscription will actually use it. A customer-level default can differ from the payment method attached to that subscription. The retry guide explains the order to inspect.

## Give support a record it can use

For one subscription, record the failure, the reminder sent, the payment method updated, and the final invoice state. If the invoice settles but access does not return, pass the record to the membership team. Retrying the payment again would address a different problem.

[Failed subscription payment recovery rate calculator](https://digitalpublishingnews.com/tools/payment-recovery-rate/)

## Related terms

[Involuntary churn](https://digitalpublishingnews.com/dictionary/involuntary-churn/)

[Entitlement](https://digitalpublishingnews.com/dictionary/entitlement/)

## Continue reading

[Stripe subscription retries: check the payment method on the failed subscription](https://digitalpublishingnews.com/articles/payment-retries-involuntary-churn/): It shows the configured retry and recovery states for failed subscription payments.

## Sources

https://docs.stripe.com/billing/revenue-recovery/smart-retries

https://docs.stripe.com/billing/revenue-recovery/smart-retries

Editorial method: https://digitalpublishingnews.com/how-we-use-ai/

Canonical: https://digitalpublishingnews.com/dictionary/dunning/